Terms & conditions

These terms apply to every order placed on zemro.pk or with us on WhatsApp. By placing an order you agree to them. Who we are. ZEMRO is an online store run by Mujahid Iqbal as a sole proprietor, based in Shahdara, Lahore, Pakistan. Our contact details are on the Contact page. Products. Everything we sell is a genuine, original product bought from authorised distributors and importers. Product photos and descriptions are as accurate as we can make them; packaging may differ slightly between batches and countries of origin. Prices. All prices are in Pakistani rupees and include any applicable tax. The price you pay is the price shown at checkout when you place the order. Delivery charges are shown separately before you confirm. We may correct a clear pricing error before dispatch, in which case you can cancel at no cost. Orders and confirmation. An order is accepted when we confirm it with you by WhatsApp, SMS or email. We may decline or cancel an order if an item is out of stock, if we cannot reach you to confirm it, or if we suspect fraud. You can cancel an order yourself until it has been packed; after that, contact us and we will help. Payment. We accept cash on delivery across Pakistan. Pay the courier when the parcel arrives, after checking it. Where online payment is offered it is processed by the named payment provider; we never see or store your card details. Delivery. Orders are dispatched on working days after confirmation and delivered by courier within the time shown on the Shipping page. Delivery times are estimates. If a parcel is returned to us because nobody was available, we will contact you to arrange another attempt. Returns and refunds. Our return window, the conditions, and how refunds are paid are set out on the Returns page, which forms part of these terms. If anything we send turns out not to be genuine, we refund you in full, including delivery. Your account. You are responsible for keeping your login details private. Tell us at once if you think someone else is using your account. Liability. We are responsible for the products we sell and for delivering what you ordered. We are not liable for losses that were not a foreseeable result of our breaking these terms, and nothing in these terms limits rights that the law gives you as a consumer in Pakistan. Changes. We may update these terms from time to time; the version on this page at the time you order is the one that applies. Law. These terms are governed by the laws of Pakistan and the courts of Lahore.