Returns & refunds

If something is not right, tell us and we will make it right. If anything we send you turns out not to be genuine, we refund you in full — what you paid for it, what you paid to receive it, and what it costs to send it back. That stands whether the seal is broken or not, and however long ago you bought it. This is the promise on every page of our shop, and it is the one we will not argue about. For everything else: items should come back unused and in their original packaging, with any seal intact. Ask for a return from your order page; we will confirm where to send it before you post anything. Once the items reach us we check them and confirm the refund. Cash-on-delivery orders are refunded by bank transfer to an account in the name of the person who placed the order. Delivery charges are refunded only where the fault was ours. For reasons of hygiene and safety, opened fragrances and cosmetics cannot be returned unless they arrived damaged, are not what you ordered, or are not genuine.